Kiss 9 values your privacy. This Privacy Policy transparently explains how we collect, store, use, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Kiss 9 only collects data necessary for service delivery – name, email, phone number, identity verification details and transaction data associated with your account.
All data is stored with 256-bit SSL encryption. Access to personal data is restricted to authorised personnel only and is subject to strict internal security protocols.
Kiss 9 has never sold, rented, or traded your personal information to third parties for marketing or any other commercial purpose — and we never will.
Under the PDPA Malaysia, you have the right to access, correct or request the deletion of your personal data held by kiss 9 at any time by contacting us.
Kiss 9 uses cookies to enhance the user experience, analyse website traffic, and personalise content. You can manage your cookie settings through your browser.
Any material changes to this Privacy Policy will be communicated to you via your registered email or through a notification within the kiss 9 platform at least 14 days before taking effect.
We understand that privacy documents can be lengthy and hard to follow. Here's a simple summary: kiss 9 collect your data to deliver our services, process payments and maintain account security. We not selling your information. You may request access to or deletion of your data at any time. And we protect all information to the highest security standards.
This Privacy Policy is issued by kiss 9 and applies to all users who access or use our platform at kiss9.biz, including all related services such as Sports Betting (EPL and Malaysia Super League football, cricket, badminton, e-sports), Live Casino, jackpot slots, roulette, and virtual sports.
We operate with full commitment to complying with the Personal Data Protection Act 2010 (PDPA) Malaysia. This means we only process your personal data in a lawful, fair and transparent manner. We collect data solely for clearly defined and legitimate purposes, and do not process it for any incompatible secondary purposes.
By registering a kiss 9 account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision of this policy, you are encouraged to stop using our platform and contact us to close your account.
Kiss 9 only collects data that is strictly necessary to provide our services safely and effectively. The following are the categories of data we may collect:
| Data Categories | Examples of Information | Requirements |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender, identity card image | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address in Malaysia | Mandatory |
| Financial Data | Bank account number, e-wallets (TNG, GrabPay, Boost, ShopeePay, DuitNow), deposit and withdrawal history | Mandatory |
| Technical Data | IP address, device type, browser, operating system, connection logs | Automatic |
| Usage Data | Betting history, games played, session duration, visit frequency | Automatic |
| Communication Data | Customer support correspondence, live chat transcripts (with consent) | Where applicable |
| Marketing Data | Marketing communication preferences, responses to promotional campaigns | With consent |
Kiss 9 does not collect sensitive data such as health information, religious beliefs, political views, or racial background, unless it is directly required for legal compliance and you have given explicit consent for such processing.
Your personal data is collected through the following means when you interact with the kiss 9 platform:
Kiss 9 uses your personal data only for the following legitimate purposes. We will not use your data for any other purpose without informing you in advance:
Creating and managing your account, processing bets, payments and winnings, and providing customer support.
Verify that you meet the minimum age requirement of 18 years and comply with anti-money laundering legal requirements.
Detect and prevent fraudulent activity, money laundering, multiple accounts and misuse of bonuses or promotions.
Understanding platform usage patterns for the purpose of product improvement and overall user experience enhancement.
Sending information about Kiss 9 promotions, bonuses, and special offers – only where you have given your consent to receive them.
Comply with legal obligations under the PDPA, the Anti-Money Laundering Act and other applicable Malaysian laws.
Kiss 9 does not sell or rent your personal data to any third party for commercial purposes. However, under certain limited circumstances, we may share your data with the following parties:
All third parties who receive your personal data from Kiss 9 are bound by strict confidentiality and data protection agreements. They are required to safeguard your information to a standard equal to or higher than that applied by Kiss 9 itself.
Protecting your personal data is Kiss 9's top priority. We implement a range of technical and organisational measures to safeguard your data against unauthorised access, loss, or damage:
In the event of a data breach affecting your personal data, kiss 9 is committed to notifying you and the relevant authorities within the timeframe required under Malaysia's PDPA, and to taking appropriate remedial action promptly.
Kiss 9 retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account + 7 years | Legal requirements & records |
| Financial transaction data | 7 years after transaction | AMLA & Malaysian tax requirements |
| KYC / verification data | 7 years after account closure | Legal compliance requirements |
| Technical logs | 90 days | Security & technical debugging |
| Support communications | 3 years | References & service improvements |
| Marketing data | Until you withdraw your consent | Based on consent |
Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. The deletion process is permanent and irreversible.
Kiss 9 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect the functionality of the kiss 9 platform and you may not be able to use all features properly. For guidance on managing cookies in a specific browser, refer to your browser's help documentation.
Under the Personal Data Protection Act 2010 of Malaysia, you have the following rights regarding your personal data held by kiss 9. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of your personal data held by kiss 9. We will respond within 21 business days.
If your data is inaccurate or out of date, you have the right to request a correction. Updates can be made through your account settings or by contacting us.
You may request the deletion of your data, subject to any legal retention obligations applicable to Kiss 9.
You may object to the processing of your data for direct marketing purposes at any time, without providing a reason.
You have the right to receive your data in a machine-readable format for transfer to another service provider of your choice.
Under certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the rights above, submit a written request to support@kiss9.biz with the subject line "PDPA Privacy Rights Request". Please include your full name, Kiss 9 account number, and a clear description of the right you wish to exercise. We will verify your identity and respond within 21 business days. We do not charge any fee for legitimate privacy rights requests.
The kiss 9 platform is intended solely for individuals aged 18 years and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.
Should we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered with Kiss 9 without permission are encouraged to contact us promptly at support@kiss9.biz.
In some cases, your personal data may be transferred to and stored on servers located outside Malaysia – particularly in relation to the cloud infrastructure and technical support services we use.
Whenever your data is transferred outside Malaysia, Kiss 9 ensures equivalent protection is applied through appropriate data transfer agreements and other legal safeguard mechanisms. We do not transfer your data to jurisdictions that do not provide an adequate level of data protection.
Kiss 9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, the services we offer, or evolving legal requirements.
If you have any questions or concerns, or wish to exercise your privacy rights under this kiss 9 Privacy Policy, please contact our Data Protection Officer:
If you are dissatisfied with how kiss 9 has handled your privacy complaint after contacting us, you have the right to lodge a formal complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for enforcing the PDPA in Malaysia.
Your privacy is not merely a legal obligation to us — it is a core value we uphold. Your personal data is treated with the utmost respect, used only for legitimate purposes, and protected with the best available technology.
This policy was last updated on 1 June 2026 and is the version currently in force.
Your data is safe with us. Register today and enjoy Malaysia's best Sports Betting, Live Casino and jackpot slots experience with complete peace of mind.